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100 years of Ulton: The in-between chapters
This year, our firm has the privilege of celebrating 100 years in business.
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Administrative Professionals Day gives us a moment to recognise a group of people who quietly shape the way our business runs, every single day.
Across Ulton, our admin team plays a critical role in keeping things moving, supporting our clients, our advisors and each other. It’s work that often happens behind the scenes, but its impact is felt everywhere.
To mark the day, we asked a few of our team to share what their roles really look like, what they enjoy, and what they have learned along the way.
“Which one?” Amber laughs when asked to describe her role, a reflection of just how much ground she has covered across nearly two decades at Ulton.
Having worked in almost every admin role in the firm, Amber now supports the team through People and Culture, from onboarding and training to maintaining records and running employee initiatives.
Her days are rarely predictable.
“No two days are ever the same, which is one of the things I love about admin,” she says. “It’s a mix of planning, problem solving, and supporting our team behind the scenes.”
A big part of her role is what she describes as “quiet chaos management”, the coordination that keeps everything running smoothly, often without anyone noticing. Calendar management, she admits, remains one of the more challenging parts of the job.
What stands out most over her 18 years is how the business has evolved.
“Ulton has changed in all the good ways, more growth, smarter processes, and a real emphasis on flexibility and wellbeing.”
But some things have stayed the same.
“No matter how much technology improves, people will still forget where things live… and somehow, I will still know the answer.”
It is that knowledge, paired with her steady, people-first approach, that continues to make a lasting difference across the firm.
Clare describes her role as “ever changing, slightly chaotic and never boring”.
Working in a fast-paced environment means constant variety.
“There is really no day the same. I am still learning something new every day,” she says. “A huge variety of tasks and requests come through, which keeps me on my toes.”
One aspect of her role that often goes unnoticed is the volume of client interaction.
“We get a lot of people walking in unannounced,” she explains. “It can become overwhelming at times, but keeping up a smile and a happy greeting goes a long way.”
For Clare, it is the small details that shape the client experience. Greeting regulars by name, remembering coffee orders, and making people feel welcome, even on the busiest days.
Working in a fast-moving environment has also strengthened her ability to prioritise and stay focused.
“I try to focus on one thing at a time instead of being overwhelmed by everything at once.”
Over time, that approach has helped build her confidence, particularly in areas that once felt daunting.
“When I first started I was terrified of trading and deceased estates. I am completely capable in both now.”
What she enjoys most is the sense of contribution that comes from being part of a close-knit team.
“We celebrate the wins together and I feel really valued here.”
Just a couple of months into her role, Jayde is already playing an important part in creating a positive first impression for clients.
She describes her role simply as being “a friendly face to greet clients”, while supporting the wider team wherever needed.
Her days start with the essentials before shifting to whatever the day brings.
“After that, it is just working through whatever tasks need to be done.”
Like many admin roles, staying organised is key, especially when things get busy.
“I make sure jobs with close deadlines are prioritised,” she says. “Focusing on one job at a time helps me not get overwhelmed, and writing a to-do list in priority order always helps too.”
What has stood out most so far is the environment around her.
“Everyone has been so nice, helpful and supportive during my first few weeks.”
It is a simple reflection, but one that speaks to the culture she has stepped into and the way teams support each other.
Her advice for anyone starting out is equally grounded.
“Don’t be afraid to ask questions. No one knows everything, that is why we have a team.”
Across every office, our administrative professionals bring structure to busy days, clarity to complexity, and a level of care that shapes the client experience.
They are often the first point of contact, the organiser behind the scenes, and the person who knows exactly where things are when no one else does.
It is work that does not always seek attention, but it is essential to everything we do.
Today is a chance to recognise that contribution and say a genuine thank you.
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