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Ask the leadership team what Ulton’s most important asset is, and the resounding answer will always be the same – it’s people that matter most.
Chairman of Partners, Daryl Corpe, explained that while the human-first value stands on its own two feet, it’s also the foundational element that underpins everything else.
“Human-first is the common element shared by all our other values. It’s about embracing and considering people at every step. It’s the glue that holds everything together,” said Daryl.
Managing Partner, Mark McLean, couldn’t agree more.
“We could not do what we do without a whole team of people. Without them, we are nothing,” said Mark.
Our collective focus on people extends beyond any one individual. Rather, this value is about putting all people at the heart of what we do – our team, our clients, and the loved ones and families of both.
People and Culture Manager, Ammie Cauchi, believes that truly putting people at the heart of what we do begins with continually investing the time and energy into understanding our team members, what they value, and how they feel.
“We always want to know how we can make work and life at Ulton even better for our team. We’ve put a lot of effort into creating different ways for our team to share their input with us. We encourage feedback through satisfaction and engagement surveys; we like to use performance reviews as an opportunity to get team member input in a more formal setting; and our monthly team dinners are a casual, relaxed way to get to know what our people are thinking and how they are feeling,” said Ammie.
Image: Corporate Services team at Kelsey's welcome to the team lunch
As the value that shines bright across our entire operation, our human-first approach glimmers through every client relationship.
“If we’re talking about what human-first means in the context of our clients, to me, it’s about understanding our clients’ individual needs, and helping them achieve their ambitions, whether they are business or personal goals,” said Mark.
“Quite often, one type of goal supports the other. Either way, it’s always about putting the person, their life, and their family at the centre of everything.”
And when it comes to how the human-first way of life shows up in the day-to-day of Ulton, Chief Operating Officer, Jodie Dunstan, explained that it's alive everywhere you look.
“An example would be looking at the choices we make around technology use. We put people before technology, always. As a firm, it's really important that our clients have a really good personal experience. So, we don't send calls to a message bank, we answer them. We use tech as a tool to strengthen person-to-person connection,” said Jodie.
Ammie agrees that it’s all the little ways of putting people first that create a culture that feels truly people-centred.
“Whether it’s an employee appreciation gift, flexible working arrangements, or organising events that our whole team and their families can enjoy – we are always looking for ways to make sure that everyone feels included and appreciated,” she said.
The human-first value, like all the SHAPED values, is more than just an aspirational statement. It’s a way of working, living, and leading.
“It’s about embracing human-first as a way of life, and speaking up at times when things aren’t in alignment. Often, it’s the moments of standing up when things aren’t right, that values are truly realised,” said Daryl.
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