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Steph Young on choosing joy
Steph Young is many things. She’s a born and bred Brisbanite, a loyal Broncos fan and the Director of our River City off...
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With the belief that ‘a champion team will always beat a team of champions’ firmly in his mind, Business Services Partner Jamie Rach has a passion for sport that’s helped him build a successful career coaching and developing the Ulton team. We spoke to Jamie about what motivates him, the advice that’s stuck with him through the years, and what a career at Ulton is really about.
Jamie, can you tell us a little about your role here at Ulton?
I’m one of the Business Services Partners. My principal role is managing clients and mentoring our Business Services team members. I’m responsible for training our team, and assisting in the development and growth of our clients.
What was your childhood like?
I’m Bundaberg born and bred. I lived in Rockhampton between the ages of four and nine, but we moved back to Bundaberg and I’ve lived here ever since. I was a kind and respectful kid, and I tried my best at whatever I did. I loved growing up in Bundaberg because it was all about sport for me and Bundaberg had everything that I enjoyed. I have fond memories of family gatherings and playing cards at all hours of the night. I represented Queensland in hockey and spent a lot of time travelling around Queensland and interstate for dancing and hockey.
What kind of work did your parents do? Did that influence your own career choices?
My Dad has always worked within the building and construction industry. Mum had many different types of jobs but mainly in the hospitality industry. Later in life she became a dance teacher. I guess the main influence was that I wanted to find a career that had better earning potential.
What values are most important to you?
Being kind, respectful and grateful, and to always try your very best at every aspect of your life. I’ve carried these throughout my whole life.
Going back to the start, can you tell me your journey with Ulton?
I started with Ulton on 20th January 1992, essentially doing whatever was asked of me – even emptying the bins! Initially I was a trainee accountant, before progressing to become a manager in 1999. I received my university degree in 2000, followed by my Institute of Chartered Accountants membership in August 2003. For me, August 2004 was a major milestone as I completed my Certificate of Public Practice and also became a partner.
Your journey to becoming a Partner at Ulton spans over 30 years. What are the lessons you learned through that time?
The better you understand the basics, the better you can apply more complex matters. Building strong, lasting relationships with clients is also important. We work with a diverse range of clients, and being honest, genuine and treating any job as if it’s my own is key.
I think the other lesson that took some time to learn was understanding that what we do isn’t about tax returns and financial statements – I am a broken down record these days and I am sure everyone has heard it but it is about asset protection, wealth creation and helping our clients achieve a lifestyle they desire with peace of mind.
Were there any pivotal moments that made you re-evaluate your approach to work or life in general?
The development of the Asset & Liability document stands out. It was the missing link for everything we do, and it’s become a vital tool.
If you could go back to your early career, what would you tell your younger self?
Read Atomic Habits by James Clear earlier in life, and try to be even more present in the ‘now’ moments. 
Is there a life lesson you’ve learned outside of the workplace that you think has made you a better partner or mentor at Ulton?
Be self reflective – always look at yourself before criticising and complaining about others. Teamwork is also very important. I’ve always played team sports and learnt early on that a champion team will always beat a team of champions.
Do you have any rituals or habits that help you unwind or maintain perspective outside work?
I exercise pretty much everyday, eat healthy, and finish my telephone calls with my children by telling them I love them.
What’s the best piece of life advice you’ve ever received, and how has it influenced you?
Motivation gets you started but your habits keep you going – habits can develop your identity and your identity influences your habits.
How do you stay inspired on challenging days?
All my children inspire me, especially my son Bailey – he’s the fittest and bravest person I know.
Where would we find you on the weekends and outside of work hours?
Sport is a big part of my life, so you can usually find me doing some kind of physical activity – playing golf, hockey or heading for a run. Otherwise, I enjoy spending time with my family.
What are you excited about, personally or professionally, for the future?
Professionally, I’m eager to continue mentoring and developing the Ulton team. Personally, I want to get stuck into a lot more travelling and create memories with my family.
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